AI concierge
Conversation & fulfillment
Guest-facing orchestration with permission enforcement and department dispatch.
Good evening, Mr. Whitfield. Your suite is prepared to your saved profile. How may I help?
Active order — Suite 2104
Permission policy
Low risk
Temperature · Lighting · Curtains · Music
Executed automatically within guest-authorized limits.
Medium risk
Room service · Housekeeping · Amenities · Purchases
Requires guest confirmation, per property configuration.
High risk
Door access · Financial transactions · Guest PII · Security systems
Requires explicit authorization and step-up authentication.
Pre-arrival requests
“Champagne, flowers and a chocolate dessert waiting on arrival.”
→ F&B task created · Housekeeping task created · Florist vendor notified
→ Delivery window 14:30–14:50 · Confirmation to guest at 14:55